Privacy Policy

1. Introduction

BitBrar® ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

2. Information We Collect

We may collect the following information:

• Name and contact information (email, phone, company)
• Project or business details submitted through forms
• Technical data such as IP address, browser, and device information
• Usage data related to interactions with our website or services

3. How We Use Your Information

Your information may be used to:

• Respond to inquiries and service requests
• Provide AI solutions and technical support
• Improve our services and website performance
• Communicate relevant business information
• Ensure security and prevent fraud or abuse

4. Data Processing and AI

For enterprise solutions, BitBrar® may process client-provided data strictly for service delivery. Private AI deployments can be configured to operate within client-controlled environments. We do not sell or use client data for model training unless explicitly agreed in writing. Private AI environments remain logically isolated from other customer environments. Unless expressly agreed in writing, customer data is not incorporated into shared AI models, foundation model training, or datasets intended for third-party use.

4.1 AI Governance & Responsible AI

BitBrar® is developed under responsible AI principles intended to promote security, transparency, accountability, and human oversight in enterprise environments. Our platform is designed to support governance throughout the AI lifecycle by incorporating practices such as: BitBrar® continuously evolves its governance framework to align with emerging international standards and applicable regulatory requirements for trustworthy artificial intelligence.

5. Third-Party Services

We may use trusted third-party providers such as cloud infrastructure, email delivery (e.g., MailerSend), analytics, or external APIs. These providers process data only as necessary to deliver services and under their own privacy policies. Where third-party providers process personal data on our behalf, they are expected to implement appropriate security and confidentiality measures consistent with applicable contractual and legal obligations.

6. Data Retention

We retain personal data only as long as necessary for business purposes, legal compliance, or service delivery. You may request deletion of your data at any time.

7. Data Security

BitBrar® implements appropriate technical and organizational measures designed to protect personal and business information against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption in transit and at rest, access control, authentication, audit logging, infrastructure monitoring, network segmentation, and isolated AI deployments where applicable. While we continuously improve our security practices, no internet transmission or storage system can be guaranteed to be completely secure.

8. Regulatory Compliance (Chile)

BitBrar® is designed to support organizations in implementing technical and organizational safeguards aligned with applicable data protection, cybersecurity, and AI governance requirements. Where applicable, our services are intended to facilitate compliance with Chilean regulations, including Law No. 21.719 on Personal Data Protection and Law No. 21.663 establishing the National Cybersecurity Framework. BitBrar® continuously strengthens its security controls, governance processes, audit capabilities, and AI deployment practices in response to evolving legal and regulatory requirements. The use of BitBrar® does not, by itself, guarantee regulatory compliance. Each organization remains responsible for implementing the governance, policies, and controls required by its applicable legal obligations.

9. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Withdraw consent for communications

10. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and enhance security. You can manage cookies through your browser settings.

11. International Data Transfers

If personal data is transferred outside Chile, BitBrar® seeks to ensure that such transfers are subject to appropriate contractual, technical, or organizational safeguards consistent with applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or your data:
ai@bitbrar.com